COMPLAINTS HANDLING PROCEDURE

Our complaints policy

Providing an excellent customer service is important to Goodman Sparks and in the vast majority of cases this is exactly what you will receive.  However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain.  If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.

This can usually be best achieved by contacting the person you originally dealt with.  That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day.  While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.

If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.

Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.

Any investigation will be overseen by our Managing Director.  If at any time you are unhappy with the progress or outcome of our investigations, please do not hesitate to contact Jonathan Sparks - Managing Director.

Telephone: 0800 5426153 Monday to Friday 9am - 5:00pm
Fax: 0114 2509596
Email: admin@goodmansparks.co.uk
Post: Customer Service Department, Goodman Sparks Limited, Cliffefield Works, Cliffefield Road, Sheffield, S8 9DH

If we have to change any of the timescales above, we will let you know and explain why.